At FootJoy Shop, we are dedicated to serving the global community of golf enthusiasts. We understand that your performance on the course is paramount, which is why we are committed to providing high-quality golf gear, transparent policies, and exceptional customer service. This policy outlines our shipping and returns procedures to ensure a seamless experience from the green to your doorstep.
Shipping Information
We ship worldwide, excluding Asia and a few select remote regions. Please see below for our detailed shipping options and timeframes.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with a tracking number once your order is dispatched.
Shipping Methods & Timeframes
We offer two reliable shipping options to meet your needs:
- Standard Shipping (£12.95): Shipped via DHL or FedEx.
- Delivery within 10-15 business days after dispatch.
- Free Shipping: Available on orders over £50, shipped via EMS.
- Delivery within 15-25 business days after dispatch.
Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs processing.
Returns & Exchanges Policy
Your satisfaction is our priority. If you are not entirely happy with your purchase, our straightforward policy is designed to make things right.
Returns Period
You may return most unused items in their original condition within 15 days of receipt for a full refund or exchange. All returned items must be in their original packaging with all tags attached.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following products unless they arrive damaged or defective:
- All Golf Gloves (including All Weather Gloves and Leather Gloves)
- Headwear (all caps and hats)
- Base Layers and Mid Layers (including items listed under Base Layers and Mid Layers in our menu)
How to Initiate a Return or Exchange
Follow these simple steps to process your return:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and product details.
- Complete the Form: Copy, paste, and complete the returns form template provided below into your email.
- Pack Securely: Place the item securely in its original packaging with all tags attached. Include the completed returns form inside the package.
- Ship Your Return: Mail your return to the following address. We recommend using a tracked shipping service.
FootJoy Shop Returns
78 Players Rd
Stirling, GB CH5G 7YR
You are responsible for the return postage costs unless the item is faulty or incorrect.
Returns Form Template
Please use the following template for your return request email:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear FootJoy Shop Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Product Code/SKU: [If available]
Reason for Return: [Please specify]
I have read and understood the returns policy on your website. Please advise on the next steps.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method using the following timeframes:
- Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Please note that your bank or payment processor may require additional time to post the refund to your account.
Exchanges
For a different size or colour, we recommend returning the original item for a refund and placing a new order. This process is often faster than a direct exchange, especially for our international customers.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund and cover the return shipping costs.
Questions?
Our customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.
Thank you for choosing FootJoy Shop – where golf enthusiasts find their perfect gear.