Returns & Exchanges

At FootJoy Shop, we take pride in providing quality golf gear to enthusiasts worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with an item, our straightforward returns and exchanges policy makes it easy to put things right.

Returns Period

You may return most unused items in their original condition within 15 days of receipt for a full refund or exchange. Please note that all returned items must be in their original packaging with all tags attached.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

• Golf gloves (all types including All Weather Gloves and Leather Gloves)
• Headwear (caps and hats)
• Base layers and mid layers

These items are exempt from return unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
2. Complete the returns form below and include it with your shipment. This helps us process your return quickly and efficiently.
3. Pack the item securely in its original packaging with all tags still attached. Include the completed returns form.
4. Ship your return to the following address:
   FootJoy Shop Returns
   78 Players Rd
   Stirling, GB CH5G 7YR

We recommend using a tracked shipping service as you are responsible for the return postage costs unless the item is faulty or incorrect.

Returns Form Template

Copy and paste the following template into your email to [email protected]:

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

Please note that your bank or payment processor may require additional time to post the refund to your account.

Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order. This is often faster than processing an exchange, especially for international customers.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange a replacement or refund and cover return shipping costs.