FAQ

What brands do you carry in your store?

We proudly offer premium golf equipment from leading brands including Callaway, Titleist, TaylorMade, FootJoy, Bridgestone, Cleveland, Cobra, Ecco, Mizuno, and more. We carefully select each brand for its quality and performance characteristics.

Do you offer weather-specific golf gear?

Absolutely. Our product range includes All Weather Gloves, technical Base Layers, Mid Layers, and Gilets specifically designed to enhance your comfort and performance in various weather conditions on the course.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Can I modify my order after placing it?

Order modifications may be possible if your order hasn’t yet entered the processing stage. Please contact us immediately at [email protected] with your order number and requested changes.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted channels to ensure your financial information remains protected.

Is my payment information secure?

Yes, we utilize industry-standard encryption technology to protect your payment information. We do not store your complete payment details on our servers after processing your order.

Where do you ship?

We proudly serve golf enthusiasts across the globe, though we currently cannot ship to Asia and select remote regions due to logistical constraints that would compromise our delivery standards.

What shipping options are available?

We offer two shipping methods: Standard Shipping with DHL or FedEx (£12.95, 10-15 business days) and Free Shipping with EMS for orders over £50 (15-25 business days). All times are estimated from dispatch date.

How long does order processing take?

Orders are typically processed and prepared for shipment within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

What is your return policy?

We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging with tags attached. Please contact our team at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a tracked shipping service for returns.

How can I contact customer service?

Our dedicated team is available to assist you at [email protected]. We typically respond to all inquiries within 24 business hours.

Where is your company located?

Our operations are based at 78 Players Rd, Stirling, GB CH5G 7YR. While we don’t offer in-store visits, our online team is ready to assist with all your golfing needs.